1. Introduction
x-elixis (website url address: https://x-elixis.gr) values your business and your trust. We are a company based in Giannitsa. Please read this Privacy Policy, providing consent to both documents in order to be licensed to use our services.
2. Data is collected Data storage location
Our hosting provider Hetzner Online GmbH complies with the EU/US “Privacy Shield”, ensuring that your data is stored securely and complies with the GDPR. For more information on the privacy policy of Hetzner Online GmbH, see here: Hetzner Data Privacy Policy
Registration Data
If you register on our site, we store your chosen username and email address and any additional personal information added to your user profile. You can view, edit or delete your personal information at any time (except to change your username). Site administrators can also view and edit this information.
Purchase Data
To receive product support, you must have one or more Envato/AncoraThemes purchase codes on our site. These purchase codes will be stored along with your support end dates and user data. This is required to provide you with downloads, product support and other customer services.
Support data
If you are registered with our site and have a valid support account, you can submit support tickets for assistance. Support form submissions are sent to our third party ticketing system Ticksy. Only the data you have explicitly provided and consented to is sent each time you want to create a new support ticket. Ticksy adheres to the EU/US Privacy Shield and you can view their privacy policy here: Ticksy Privacy Policy.
Comments
When you leave feedback on the website, we collect the data displayed in the feedback form, as well as your IP address and browser user agent string to help detect spam.
Contact Form
Information submitted through the contact form on our website is sent to our company email, hosted by Zoho. Zoho complies with the EU/US Privacy Shield policy and you can find more information about it here: Zoho Privacy Policy.
These submissions are kept for customer service purposes only and are never used for marketing purposes or shared with third parties.
Google Analytics
We use Google Analytics on our website to anonymously report website usage. Thus, no personalized data is stored. If you want to opt out of Google Analytics tracking your behavior on our website, please use this link: Opt out of Google Analytics.
Cases of Use of Personal Data
We use your personal information in the following cases:
User verification/identification when using the website. Providing technical assistance.
Send updates to our users with important information to inform them about news/changes.
Monitoring account activity to prevent fraudulent transactions and ensure security
over our customers’ personal information;
Customize the site to make your experience more personal and engaging.
Ensuring overall performance and administrative functions run smoothly.
3. Embedded Content
Pages on this website may include embedded content, such as YouTube videos, for example. Embedded content from other websites behaves exactly the same as if you visited the other website.
These sites may collect data about you, use cookies, incorporate additional third-party tracking, and track your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to this website. Below you can find a list of the services we use:
The Facebook page plugin is used to display our Facebook timeline on our website. Facebook has its own cookie and privacy policies over which we have no control. No cookies are installed by Facebook and your IP is not sent to a Facebook server until you consent to this. See their privacy policy here: Facebook Privacy Policy.
We use the Twitter API to display the timeline of our tweets on our website. Twitter has its own cookie and privacy policies, over which we have no control. Your IP is not sent to a Twitter server until you consent to it. See their privacy policy here: Twitter Privacy Policy.
Youtube
We use YouTube videos embedded on our website. YouTube has its own cookie and privacy policies, over which we have no control. No cookies are installed by YouTube and your IP is not sent to a YouTube server until you consent to this. See their privacy policy here: YouTube Privacy Policy.
4. Cookies
This website uses cookies – small text files that are placed on your computer to help the website provide a better user experience. In general, cookies are used to store user preferences, store information about things like shopping carts, and provide anonymous tracking data to third-party applications like Google Analytics. Cookies generally exist to improve your browsing experience. However, you may prefer to disable cookies on this website and others. The most effective way to do this is to disable cookies in your browser. We recommend that you consult the help section of your browser.
Necessary Cookies (all site visitors)
- cfduid: Used for CloudFlare CDN to detect individual clients behind a shared IP address and apply per-client security settings. See more privacy information here: CloudFlare Privacy Policy.
- PHPSESSID: To identify your unique session on the website.
Necessary Cookies (Additional for Logged in Customers)
- wp-auth: Used by WordPress to authenticate logged-in visitors, password authentication, and user verification.
- wordpress_logged_in_{hash}: Used by WordPress to authenticate logged-in visitors, password authentication, and user verification.
- wordpress_test_cookie Used by WordPress to ensure cookies work properly.
- wp-settings-[UID]:WordPress sets some cookies wp-settings-[UID]. The number at the end is your individual user ID from the user database table. Used to customize the view of the admin interface, and possibly the main one διεπαφής ιστότοπου.
- wp-settings-[UID]:WordPress also defines a few cookie wp-settings-{time}-[UID]. The number at the end is your individual user ID from the user database table. Used to customize the display of the admin interface, and possibly the main site interface as well.
5. Who has access to your data
If you are not a registered customer for our site, there is no personal information we can hold or view about you.
If you are a customer with a registered account, your personal information can be accessed by:
Our system administrators.
Our supporters when (in order to provide support) need to obtain information about customer accounts and access.
6. Third party access to your data
We do not share your data with third parties in a way that reveals any of your personal information such as email, name, etc. services you expect from us. Please see below:
Envato Pty Ltd
For the purpose of validating and retrieving your purchase information regarding licenses for this topic, we send your provided tokens and purchase keys to Envato Pty Ltd and use the response from their API to register your validated support data . See Envato’s privacy policy here: Envato Privacy Policy.
Ticksy
Ticksy provides the support ticketing platform we use to handle support requests. The data they receive is limited to the data you explicitly provide and consent to be set when you create a support ticket. Ticksy adheres to the EU/US Privacy Shield and you can view their privacy policy here: Ticksy Privacy Policy.
7. How long we keep your data
When you submit a support ticket or comment, its metadata is retained until (if) you tell us to remove it. We use this data to be able to recognize you and approve your comments automatically rather than keeping them for moderation.
If you register on our site, we also store the personal information you provide in your user profile. You can view, edit or delete your personal information at any time (except to change your username). Site administrators can also view and edit this information.
8. Security Measures
We use the SSL/HTTPS protocol throughout our website. This encrypts our users’ communications with the servers so that personal information is not intercepted/received by unauthorized third parties.
In the event of a data breach, system administrators will immediately take all necessary measures to ensure system integrity, contact affected users and attempt to reset passwords if necessary.
9. Your data rights
General Rights
If you have a registered account on this website or have left feedback, you can request an extracted file of the personal data we hold, including any additional data you have provided to us.
You can also request that we delete any of the personal data we have stored. This does not include data that we are required to retain for administrative, legal or security reasons. In short, we cannot delete data that is vital to you as an active customer (ie basic account information such as an email address).
If you wish to have all your data deleted, we will no longer be able to offer you any support or other services related to the product.
GDPR rights
Your privacy is very important to us. Moving forward with GDPR, we aim to support the GDPR standard. AncoraThemes allows residents of the European Union to use its Service. Therefore, it is AncoraThemes’ intention to comply with the European General Data Protection Regulation. For more details, see here: EU GDPR Information Portal.
10. Third Party Websites
ThemeREX may post links to third party websites on this website. These third party websites are not reviewed for privacy or security compliance by AncoraThemes and you release us from any responsibility for the conduct of these third party websites.
All social media sharing links, whether displayed as text links or social media icons, do not connect you to any of the linked third parties unless you expressly click on them.
Please note that this Privacy Policy and any other policies in effect, except as amended, do not create rights enforceable by third parties or require disclosure of personal information relating to members of the Service or the Site. AncoraThemes is not responsible for the information collected or used by any third-party advertiser or website. Please read the privacy policy and terms of service for each website you visit through third-party links.
11. Disclosure of your data for legal purposes
From time to time it may become necessary or desirable for AncoraThemes, for legal purposes, to release your information in response to a request from a government agency or a private party. You agree that we may disclose your information to a third party where we believe, in good faith, that it is desirable to do so for the purposes of a civil action, criminal investigation or other legal matter. In the event we receive a subpoena that affects your privacy, we may choose to notify you to give you an opportunity to file a motion to quash the subpoena, or we may attempt to quash the subpoena ourselves, but we are not obligated to do so. We may also proactively report you and share your information with third parties where we believe it is prudent to do so for legal reasons, such as our belief that you have engaged in fraudulent activity. You indemnify us against any damages that may arise from or relate to the release of your information upon request by law enforcement agencies or private parties.
Any transfer of personal data for lawful purposes will only be made in accordance with the laws of the country in which you reside.
